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Frequently Asked Questions
- How do I know what size to buy?
Our stock comes from a variety of manufacturers. Each manufacturer has their own product sizing. There is no consensus on garment sizing in the UK or in the rest of the world which sometimes can be frustrating. All sizes displayed are UK sizes as we are a UK based business. You can refer to our size guides on the product page (click the link next to where you select your size) or contact our Web Customer Care for advice. Our Customer Service is open Monday to Friday 9am to 6pm. You can call us on 020 8455 0005. You can also email us: mia@beigeplus.com .
- How do I pay for the goods?
We accept Visa, Master Card, Switch, Maestro, Solo, American Express and Diners Club cards. Orders may be placed online or via the telephone.
- Can I reserve online and collect in-store?
We are sorry to inform you that currently, we do not offer this service.
- Are "promotions & sale prices" on the web also available in store?
Webshop promotions & Webshop sale prices are exclusive to our online shop and will not always be available in our stores.
Our stores have exciting promotions happening regularly, please register to be included in promotional e-mailings.
- How much are the delivery charges?
Here is a guide of delivery costs which will vary depending on the chosen destination. PLEASE NOTE that our prices DO NOT include taxes and/or duties which may apply if the goods are to be received outside the U.K. Please refer to your Country's Customs guidelines to estimate the amount of taxes and duties you will be charged upon receiving the parcel.
Destination Delivery Cost UK £7 Channel Island and Isle of Man £20 Western Europe (Some exclusions apply) £10 Eastern Europe (Some exclusions apply) £20 USA and Canada £35 Australia and New Zealand £50 Rest of the World £50 - How long will delivery take?
Once your order has been accepted, we might need to source your items from our West End boutique (if sold out in the warehouse), so please make your order with enough lead-time to avoid any disappointment.
We aim to dispatch it within 3 to 5 working days of receiving your order unless we notify you otherwise. However, the parcel transit time will be different depending on the destination.
PLEASE NOTE: for goods being received at addresses outside of the UK, our prices DO NOT include any applicable local taxes and/or duties. Please refer to your country's customs guidelines to estimate the amount of taxes and duties you will be charged upon receiving the parcel. UPS will also charge you a small brokerage fee for the administration of customs fees and paperwork. A delay in paying these duties to UPS may result in a delay in delivery. Please do not proceed with placing an order if you do not want to pay the additional charges upon receipt.
Destination Delivery Time UK Mainland 2 Days Scottish Highlands and Northern Ireland 2-3 Days Scottish Islands, Channel Islands, Isle of Man, Isle of Wight 2-3 Days Western Europe 4-7 Days Eastern Europe 7-10 Days USA 7-10 Days Rest of the World 10-15 Days While we do our very best, we do contract our delivery services to third-party couriers. This means that delivery times are NOT guaranteed and we cannot be held liable for late deliveries.
- What happens if an item(s) is not in stock when I place my order?
If we are unable to provide the product you ordered we may phone you and offer an alternative product. We will never send you an alternative product without first discussing the matter with you. Otherwise, we will refund you for the item and if nothing else is being shipped to you, we will also refund the shipping cost.
- How do I return unwanted goods?
We operate under a No Quibble Refunds policy by which we guarantee to refund any goods returned to us within 14 working days of receiving your order. That easy! No questions asked!
You have the right to cancel the order at any time up to the end of 14 working days(1) after you receive the goods. Goods must be returned to us at your own cost, in their original package, unworn and in perfect condition(2) with all Beige and designer garment tags still attached. Reasonable care must be taken by you to ensure the goods are not damaged while in your possession or in transit and we advise you to send them via a traceable & insured means. Goods which are returned to us in an imperfect condition will not be eligible for a refund.
Please note that goods bought online cannot be returned to our West End store.
How to proceed: To exercise your right of cancellation, you must notify us by telephone, email or postal mail.
Please write your sales order number in the enclosed Online Return Form together with all other requested information.
Insert the goods(2) and the form in the enclosed postal bag.
Goods without a valid order number will be rejected.
Send the parcel to our Customer Services team at the address below.
We highly recommend that you insure the parcel and send it via traceable means. Please allow up to 14 days for the refund to be processed. We will refund you by the same method with which you paid within 14 days of cancellation. The refund will exclude shipping charges.
Returning goods from a non-UK country:
If you are returning an item from a non-UK country, please state Return of goods for a refund on the outside of your parcel and declare it as Return of goods for a refund. Failure to do so, the UK customs office might hold the parcel until customs are cleared and/or the parcel might be rejected and sent back to you. This is a long and arduous process that will mean that your return will not get to us within the 14 working days that you have to exert your right of cancellation.
How to contact our Customer Services team:
Address: Beige Plus Fashions Ltd, St Albans House, 26 St Albans Lane, London NW11 7QE
Tel. +44 (0)208 455 0005
Email: mia@beigeplus.com(1)Please note that by working day we mean any day other than weekends and bank or other public holidays in the United Kingdom. (2) By Perfect condition we mean that the goods have not been worn (other than that required for trying-on); the goods do not smell of perfume, cigarettes or body odours: the goods are not creased or crushed and are unsoiled and unstained. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags must be included with your return.
- What happens if the goods are delivered damaged or missing in transit?
If after receipt of the goods you believe that one or more items are faulty and you wish to return them to us, you must contact us by phone, email, or post. Goods that arrive at our office without an order number will be rejected. The issuance of an order number allows us to track your merchandise but it does not mean we have accepted your reason for return.
Please refer to the previous section to find out how to proceed.
Goods bought online can not be returned to our shops.
MISSING ITEMS In the unlikely event that there is an item missing from your delivery you must notify us within 48 hours of the receipt of your delivery. After 48 hours of your receipt of delivery, we cannot accept any responsibility for missing items.
- What is your security policy?
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Please refer to the previous section to find out how to proceed.
We use Sage Pay to collect/process transaction information. You can view the Sage Pay security policy at http://www.sagepay.com/security_policy
- How secure are my credit card details?
Beige Plus complies with all UK and EU regulations on privacy and data protection. We will treat all your personal details as confidential and we will only disclose this information in the circumstances set out below.
We will keep it on a secure server and we will comply with UK Data Protection legislation in relation to the use of your personal data.
When you register on this Website or make a purchase we will ask you to input and will collect personal details from you such as your name, e-mail address, billing address, telephone number.
We may also collect, and our third-party providers may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, any advertisements you may have clicked on, and any search terms that you entered on our Website.
We confirm that any personal details which you provide to us (or which are available on public registers) and any user information, from which we can identify you, is held in accordance with the registration we have with the Information Commissioner's Office.
We use your information only for the following purposes:
a. maintaining your registration
b. for statistical purposes to improve this Website and its services to you
c. to serve website content to you d. to administer this Website
e. to notify you of products or special offers that may be of interest to you
f. to send you information by post or email.We will not release your personal details to any company outside of the Beige group of companies.
- Size advice
Our stock comes from a variety of manufacturers. Each manufacturer has its own product sizing. There is no consensus on garment sizing in the UK or in the rest of the world which sometimes can be frustrating. You can refer to our size guides on the product page or contact our Web Customer Care for advice. Our Customer Service is open Monday to Friday, 9am to 6pm. You can call us on 020 8455 0005. You can also email us: mia@beigeplus.com .
