BeigePlus Returns Policy
Cancellations and Returns:
- You have the right to cancel or return the order at any time up to the end of fourteen days after you receive the goods. To exercise your right of cancellation, you must give written notice to us by post or email, at the Customer Services addresses shown below.
- Goods will only be accepted by us at our Customer Services address if they are accompanied by a valid order number.
- The order number must be clearly stated on your returns form, which can be found inside the envelope within your package. Goods that arrive at our office without an order number will be rejected.
- Goods must be returned to us at your own cost, with their original package, unworn and in perfect condition(2) with all Beige and designer garment tags still attached.
- Reasonable care must be taken by you to ensure the goods are not damaged while in your possession or in transit and we advise you to send them via a traceable & insured means. Goods which are returned to us in an Imperfect Condition will not be eligible for a refund.
- Once a return has been received and approved by us, please allow up to 14 days for the refund. The cost of any unworn and Perfect(2) products, correctly returned, will be credited to the original purchaser’s credit or debit card. The refund will exclude shipping charges.
- If you do not return the goods as required, we may charge you for the direct costs of recovering the goods.
- We do not offer exchanges or credit notes for items bought online. If you require a different size, you will need to return the unsuitable product to us within the 14 day policy and place a new order for the correct size.
- We do not offer refunds for items bought in our Marylebone boutique.
- We do not offer gift receipts.
- Goods bought online can not be returned to our shops.
Returning goods from a non-European country:
- If you are returning an item from a non-European country, please state Return of goods for a refund on the outside of your parcel and declare it as Return of goods for a refund. Failure to do so, the UK customs office might hold the parcel until customs are cleared and/or the parcel might be rejected and sent back to you. This is a long and arduous process that will mean that your return will not get to us within the 14 days you have to exert your right of cancellation.
Faulty Merchandise or Missing items
- If after receipt of the goods you believe that one or more items are faulty and you wish to return them to us you must let us know by phone, email or post. Goods that arrive at our office without an order number will be rejected. The issuance of the order number allows us to track your merchandise but it does not mean we have accepted your reason for return.
- Goods bought online can not be returned to our shops.
- In the unlikely event that there is an item missing from your delivery, you must notify us within 48 hours of the receipt of your delivery. After 48 hours of your receipt of delivery, we cannot accept any responsibility for missing items.
Customer Services Address
Beige Plus Limited
St Albans House
26 St Albans Lane
London NW11 7QE
St Albans House
26 St Albans Lane
London NW11 7QE
mia @ beigeplus.com*
Telephone 020 8455 0005
*Please delete the spaces when you email us. The spaces are there to reduce the amount of spam we get!
